FAQs

What method do you use to make my shoes?

We use a process called DTG (Direct to Garment) Printing. Using this method we print directly onto the garment using a specialized printer. Once the design has been printed, we dry the ink onto the shoe using a heat press or heat gun.

Can I print onto the tongue of the shoe?

Currently we don't print onto the tongue of the shoe but never say never.  

Some parts of my shoe are a little faded. Whats up with that?

We print directly onto the shoe using a specialized DTG Printer. Sometimes when printing on curved surfaces (like towards the heel of the shoe) there can be some color fading. This is most common and can't be avoided in many cases.

The colors on the shoe look a little lighter than on the website.

The images on the website represent the design of the shoe. The colors can look lighter after printing on the shoe's surface.

I changed my mind. Can I make a change to my custom design?

Because the shoes are custom, once the design is printed they cannot be returned or exchanged. If you've changed your mind and want to update the design, get in touch with us as soon as possible and we can try to make changes if we haven't made your custom shoe yet.

I ordered these shoes with 2 day shipping and they haven't arrived yet. When will I get my shoes?

We try to get all shoes made and sent out as soon as possible. However, because there are many different options like sizes, colors, and styles, we may not currently have that shoe in stock. If that's the case, we'll need to buy a pair to customize and that can take a couple of days based on availability.

If you need the shoe in a hurry, you can email us before ordering and we can let you know if we have your size or style in stock. 

 

Have another question? Hit us up at customersupport@diykicks.com